Client care
Privacy Policy
## What we collect
When you shop with GLI Gems we collect the information you provide directly — your name, email, phone number, shipping and billing addresses, and any messages you send us. We also collect basic usage data such as which pages you visit, so we can improve the site.
## How we use it
• To fulfil your orders and keep you updated on their progress.
• To answer your questions and provide client care.
• To share occasional updates about new pieces and journal articles (only if you have opted in).
## Who we share it with
We share data only with the service providers required to run our store — payment processors, shipping partners, and our authenticated cloud database. We never sell your data.
## Your rights
You can ask for a copy of the data we hold on you, correct it or ask us to delete it at any time. Write to our client care team via the Contact page.
## Cookies
We use minimal cookies for cart, sign-in and site analytics. You can disable them in your browser — the store will still work but you may need to sign in more often.