No Refund Policy

## Our Position All sales at GLI Gems are final. We do not offer monetary refunds on any product. ## Why Each gemstone is individually curated, photographed and certified for the specific customer at the time of purchase. Refunds would compromise the trust and provenance chain we build for every piece. ## What we offer instead • A 7-day exchange window when the stone does not match its listed specifications, backed by an independent lab certificate. • Store credit that never expires and can be used against any future purchase. • A dedicated advisor who will help you find a piece you will love, before you commit. By completing a purchase on GLI Gems you acknowledge and accept this policy. If you have any questions, please contact our client care team before placing the order.